Frequently Asked Questions
HOW DOES THE STARTER BUNDLE WORK?
Simple, we want you to take us for a trial run. We’ll deliver to you a pack of our crisp white nappies or nappy pants, and two packs of our Comfort Soft Wipes. That should see your little housemate through about 2 weeks without you having to run to the shops for a restock.
WHAT HAPPENS AFTER THE STARTER BUNDLE?
That’s the best part! Two weeks after your Starter Bundle has arrived, we will restock you, and then again every 4 weeks, ensuring you never run out of nappies and wipes. How good is that? You never have to do a nappy run again!
WHY SHOULD I GET IT?
You’re a parent, and parents are busy! Our mission is to make your life more simple, by providing really great nappies, delivered right to your door. You’ve got better things to do than spend time and money finding a good nappy!
WHAT'S SO GOOD ABOUT THEM?
All of our products have also been carefully designed to ensure that they are free from any of the nasty plastics and chemicals that neither you nor I can pronounce, and that appear in many other nappy brands on the supermarket shelves. That’s a win-win for you!
AND WHAT ABOUT SHIPPING?
The Starter Bundle includes free shipping for Metro and $25 for Regional. When you are restocked with our Simple Bundle Restock, shipping is charged at $15 for Metro National and $25 for Regional National for each restock.
WHAT IF I DON'T LIKE IT, IS IT IMPOSSIBLE TO CANCEL?
Heck no! Just cancel online ahead of your next shipping cycle. We would be shattered at the thought of you having to battle the supermarket lines and risk a tantrum, but we will welcome you any time with open arms.