Frequently Asked Questions
HOW ARE YOUR NAPPIES CHEAPER THAN THOSE AT THE SUPERMARKET?
Our business model is about selling directly to the consumer, so we are not paying a margin to retailers and can pass the saving onto our customer.
WHY ARE YOUR NAPPIES PLAIN WHITE?
Kids clothes are notoriously thin and the print on a nappy often pushes through, ruining the look you’ve worked so hard to get on in the first place. But we never say never, and may bring out a print one day. We’ll keep you posted.
HOW ARE YOUR NAPPIES ENVIRONMENTALLY FRIENDLY?
Using a combination of non woven fabric, and an absorbency core made up of wood fluff pulp and SAP, our nappies are about 80% biodegradable. That said, they still need to be disposed of properly in the rubbish as they will contain faecal matter once used.
WHAT IS SAP?
SAP is an absorbing material used in combination with wood fluff pulp, and turns liquid into a gel, which helps the absorbency of the nappy. SAP materials are safe, non-toxic, non-mutagenic, non-irritating and used throughout the sanitary industry.
DO YOUR NAPPIES CONTAIN ANYTHING NASTY?
Nup. We’re very conscious of sensitive skin so our nappies and nappy pants don’t include any lotions, parabens, fragrance, chlorine, latex, phthalates.
WHICH IS THE FRONT AND BACK OF THE NAPPY?
It's been the source of many healthy debates, which is the front and which is the back? We have heard you we are working on applying a front-side marker to help make things even more simple for you! But until then, the wetness indicator - the yellow line on the outside of each nappy - sits higher at the front compared to the back.
HOW DO I PUT ON AND TAKE OFF THE PULL UP NAPPY WITHOUT MAKING A MESS?
To put them on, simply pull them up like regular pants. There's no need to bring out your inner Hulk for wrestlemania every nappy change. And when you need to take them off, just tear apart the vertical seams on either side of the hips, and you're done! No mess, no worries!
CAN I MIX AND MATCH SIZES IN THE ONE BOX FOR FREE SHIPPING?
Yes, you sure can.
CAN I CHANGE THE SIZE OF THE NAPPY IN MY SUBSCRIPTION AS MY BABY GROWS?
Yes, of course. Just be sure to adjust the size before your next shipment cycle.
CAN I CHANGE MY SUBSCRIPTION LEVEL?
Absolutely, just be sure to make the change before your next shipment cycle. If you are unsure, please email us at firstname.lastname@example.org.
CAN I CANCEL MY SUBSCRIPTION?
Yes, please email email@example.com before your next shipment cycle and our helpful support team will cancel your subscription.
WHAT IF I'M NOT HAPPY WITH MY PURCHASE?
We would be disappointed too, but would love to hear about it so we can work out why, and how we can improve our offering.